“When are you going to stop doing break/fix work?”

“Good question.”

In a recent strategic planning session, my client has run an IT service company for over 8 years.

We were working towards getting him service contract clients that would bring in thousands per month.

Stopping to fix someone’s laptop for $100 has a big opportunity cost.

He decided to commit to

• not taking on any more break/fix clients, and
• finding people he could feel good about referring the work to.

I also suggested raising his break/fix prices so that he is no longer attractive for that service.

When I work with clients, we clarify the picture of the future they want.

To hit his revenue and work hours goals, it becomes obvious what goes and what stays.

“I created a vision of David in my mind and simply carved away everything that was not David.”
― Michelangelo

Anyone can do a little math and point out inefficiencies.

But some inefficiencies are essential to the work of art.

If you aren’t focused on the vision, it is easy to carve off the wrong bits.

For those who know they need to pivot.

But they don’t want to lose the core of what makes them special to their clients.

I’m around. Reply to this and tell me what’s up.